With ongoing financial pressures forcing many SMB (small and medium-sized business) owners to make tough choices, the ability to adapt and innovate has never been more important. In 2025, success will depend on how well businesses embrace change, streamline operations, and focus on delivering exceptional customer experiences. In this article, we’ll take a look at […]
What’s ahead in 2025: 3 Key trends that will shape SMBs
The small-business owners’ guide to online safety in 2025
Each year, many small businesses fall victim to cyberattacks that result in financial losses, reputational damage, and operational setbacks. But here’s the good news: implementing a few key cybersecurity resolutions can make all the difference. We’ve mapped out practical tips that will help you and your business stay one step ahead of potential threats in […]
AI-powered advances in customer support
High-quality products and services can make a business successful, but exceptional customer service is what makes customers come back. This is why companies constantly try to innovate their customer service strategy — and some do it by adding artificial intelligence (AI) into the mix. How AI capabilities enhance customer service AI has two capabilities that […]
Cortana Improves Business Productivity
With so many affordable IT tools on the market, it’s a great time to be a small-business owner. Most of them are basic and won’t require much training, too, so you don’t have to be tech-savvy to use them effectively. All you have to do is find the right one for your particular goals and […]
It’s not too late to cash in on 2017’s IT trends
“Fad” is a dirty word for many small-business owners. Whether it’s what they’re selling or what they’re investing in, business owners need long-term and reliable investments to secure their future. With 2017 in the rearview mirror, we finally know what was a fad and what was a smart investment. See for yourself! Small businesses love […]